An Insider's Field Guide

By Leah Crump

There’s a common misconception that consulting—especially in the spa and wellness space—is just “advice for hire.” But let’s be real: spa consultants don’t just give opinions; they provide strategic solutions, revenue-generating insights, and problem-solving expertise honed over years of experience.

Yet, too often, I see talented consultants undervaluing their services, pricing themselves based on what they think clients will pay rather than what their expertise is truly worth. S...

 By Leah Crump, Principal Consultant at Leah Crump Consulting

Renovating a luxury hotel spa is a complex process that combines strategic vision, precise planning, and seamless coordination. Here, we cover five key elements essential to a successful project—though many more factors contribute to a flawless transformation. From aligning stakeholder interests to crafting an exceptional guest experience, each step brings the spa closer to an elevated reopening.

1. Aligning Stakeholder Vision...

By Leah Crump, Principal Consultant at Leah Crump Consulting

Running a boutique business often means wearing many hats, but trying to do everything alone can be a recipe for burnout rather than success. At a certain point, taking strategic risks and outsourcing key responsibilities can be the game-changer that propels a company to the next level. Recently, I made such a move by partnering with a Fractional Chief Operating Officer (COO). The decision to bring in a seasoned professional to handle...

 By Leah Crump, Principal Consultant at Leah Crump Consulting

When it comes to tackling big challenges in business, bringing in a consultant can be a game-changer. As Kelsey Alpaio mentioned in an interview with Harvard Business Review, a consultant is essentially someone who’s an expert in a particular field, brought in to solve problems and offer insights—whether that’s for an individual or a company. They fill the gaps in expertise and bring a fresh perspective to the table. In the hospitali...