An Insider's Field Guide

 By Leah Crump, Principal Consultant at Leah Crump Consulting

Renovating a luxury hotel spa is a complex process that combines strategic vision, precise planning, and seamless coordination. Here, we cover five key elements essential to a successful project—though many more factors contribute to a flawless transformation. From aligning stakeholder interests to crafting an exceptional guest experience, each step brings the spa closer to an elevated reopening.

1. Aligning...

By Leah Crump, Principal Consultant at Leah Crump Consulting

Running a boutique business often means wearing many hats, but trying to do everything alone can be a recipe for burnout rather than success. At a certain point, taking strategic risks and outsourcing key responsibilities can be the game-changer that propels a company to the next level. Recently, I made such a move by partnering with a Fractional Chief Operating Officer (COO). The decision to bring in a seasoned professional to...

 By Leah Crump, Principal Consultant at Leah Crump Consulting

When it comes to tackling big challenges in business, bringing in a consultant can be a game-changer. As Kelsey Alpaio mentioned in an interview with Harvard Business Review, a consultant is essentially someone who’s an expert in a particular field, brought in to solve problems and offer insights—whether that’s for an individual or a company. They fill the gaps in expertise and bring a fresh perspective to...