An Insider's Field Guide

The Art of Tending: Why Great Hospitality Leaders Prioritize Depth Over Speed

By Leah Crump

Speed Isn’t Everything in Hospitality

In today’s hospitality landscape, the pace feels relentless. New properties seem to appear overnight. Spa menus shift seasonally. Marketing campaigns cycle faster than ever. Growth, expansion, headlines, social media accolades are all celebrated as signs of success.

Yet beneath this glossy surface, something far more captivating sustains the businesses that ...

By Leah Crump

If you’ve been feeling the stretch lately, the weight of carrying high standards in rooms that no longer reflect them back, this is for you.

There’s a version of loneliness that doesn’t come from isolation. It comes from growth. 

You may have noticed it in conversations that once felt effortless but now feel thin. In relationships that orbit around your old self, while your current one keeps expanding. In the quiet frustration of being misunderstood, even when you’re speaking wi...

By Leah Crump

In today’s luxury hospitality landscape, there’s a growing discrepancy between what guests expect and what they actually experience—especially when it comes to wellness. Travelers now arrive with elevated desires: not just for relaxation, but for intentional, personalized, and regenerative care that integrates spa, movement, sleep, food, and emotional restoration. 

Unfortunately, many luxury hotels are still operating in an outdated paradigm. Wellness is treated as a department r...

 By Leah Crump

At a certain stage in business, the game changes.

You’re no longer in that scrappy phase of launching, tweaking, and saying yes to everything with potential. You’ve done that. You’ve built something real. The proof is in the results, in the relationships, and in the rhythm of your days. The pace might still be full—but it’s no longer frantic.

Now, the question isn’t: How do I build this?

It’s: How do I hold it?

How do I keep growing without exhausting myself in the p...

By Leah Crump

There comes a moment in every creator’s life when every ounce of passion, every late night, every challenge, and every triumph converges into something extraordinary. For me, that moment is now. After months of planning, hard work, and relentless pursuit of excellence, I’m thrilled to announce the launch of my Spa Consulting Mastermind on April 7—a transformative, high-impact cohort experience designed for visionary spa and wellness professionals ready to elevate their business to...

By Leah Crump

A few days ago, I lived through something I’ll never forget. American Airlines Flight 1006, bound for Dallas, emergency landed in Denver after an engine failure—on landing, an explosion, flames, smoke. The kind of thing you see in movies but never imagine happening to you.

The plane touched down hard, the cabin filled with chaos—screaming, crying, the sheer animal instinct of survival taking over. The flight attendants shouted commands, voices sharpened with urgency. People pushe...