An Insider's Field Guide
to Wellness, Beauty, and Luxury Hospitality
The Wellness Gap: Bridging Guest Expectations and Luxury Hotel Realities
May 01, 2025
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By Leah Crump
In todayā€™s luxury hospitality landscape, thereā€™s a growing discrepancy between what guests expect and what they actually experienceā€”especially when it comes to wellness. Travelers now arrive with elevated desires: not just for relaxation, but for intentional, personalized, and regenerative care that integrates spa, movement, sleep, food, and emotional restoration.Ā
Unfortunately, many luxury hotels are still operating in an outdated paradigm. Wellness is treated as a department r...
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